Hooshtel

Hooshtel is a virtual agent for call centers that has replaced human operators and will automatically answer your customers’ calls using artificial intelligence This product is a complete system for communicating with the customer and on the VOIP platform, which intelligently listens to the customer’s words and converts them into text, then processes the received texts. Finally, it announces it to the customer like a human factor after finding the right answer

• Transfer a call to a human operator if no suitable answer is found
• In-house installation
• Benefit from the latest deep learning technologies
• Ability to understand conversational Interactions
• Ability to customize how to respond or provide services to callers of any company
• Reduce the risk of wrongful response or service
• Benefit from customized speech to text engine
• Benefit from natural word processing engine
• Benefit from text-to-speech engine
• Reduction of manpower (replacement with responsive robot)
• Increase availability by providing 24/7 services to callers
• Zero occupancy of telephone lines during high traffic times
• Reduce the user waiting time to respond
• In-house installation
• Compatibility with all call centers on VOIP platform
  Reduce the risk of wrongful response or service

• Use in large information centers
• Ability to use in call centers (information, support, answering and…)
• Possibility to use instead of IVR systems
• Use in CRM to analyze calls
• Use in companies with telephone services such as telephone ordering of goods
• Use for polls
• Use for scheduling in organizations and organs
• Used in companies to make contact with specific people

• banks
• Mobile operators
• Internet service providers
• Support centers
• Information centers
• Health centers
• Insurance
• Ticket and hotel reservation centers
• Startups

Hooshtel product can be offered to the customer in two ways according to the customer’s needs:

1. Provide API / SDK on internal clouds and

2- Providing a software package on the internal server

Hooshtel can be used in the following cases:

1. Answer incoming calls
2. Outgoing call
3. Analyzer of all calls
4. Provide a suitable answer proposal to the human operator

Send an email to support@amerandish.com to contact the technical support Unit